Policies

Refund Policy

At Moondoll Creative, we are committed to providing high-quality products and services. In the event that we fall short of your expectations, we will make every effort to rectify any mistakes or shortcomings on our part. However, it’s important to note that we do not offer refunds. We believe in working closely with our customers to address any issues and find a satisfactory resolution. Your satisfaction is our top priority, and we appreciate the opportunity to make things right in any situation where we have not met your expectations.
Contact devin@banterenglish.com with concerns.

Cancellation Policy

We understand that circumstances may arise that require you to cancel your order. Our standard cancellation policy allows for cancellations within 48 hours of payment being made, subject to a 10% processing fee. After this period, cancellations can only be made before the product or service is delivered, incurring a 30% processing fee. Please note that no cancellations can be accepted after the delivery has taken place. We appreciate your understanding and cooperation.

Terms and Conditions of Promotions

1. Eligibility: Promotions are open to residents of specific countries, of legal age, and who meet the requirements stated in each promotion.
2. Entry: Each participant may only submit one entry, and any additional entries will be disqualified.
3. Prize: All prizes are non-transferable and may not be exchanged for cash or other products.
4. Promotion Period: The start and end dates of the promotion are clearly outlined, and any entries received after the closing date will not be considered.
5. Publicity: Winners agree to the use of their name, likeness, and entry for promotional purposes without additional compensation.

Transaction Currency (USD)

All transactions on this platform are conducted in US dollars (USD), and any conversions to other currencies are based on the current exchange rate at the time of the transaction. Any additional fees or charges related to currency conversion are the responsibility of the customer.

Security Capabilities and Policy for Transmission of Payment Card Details

Our platform employs industry-standard encryption technology to securely transmit and protect payment card details. We are committed to maintaining the confidentiality of all customer information and have implemented robust security measures to prevent unauthorized access, disclosure, alteration, or destruction of data.

Consumer Data Privacy Policy

1. Collection of Information: We collect personal information, such as name, contact details, and payment information, for the purpose of processing orders and providing a personalized experience.
2. Data Usage: The information collected is used for order fulfillment, customer service, and to communicate with customers about products, services, and promotions.
3. Data Protection: We employ physical, electronic, and managerial procedures to safeguard the personal information we collect.
4. Data Sharing: We do not sell, trade, or otherwise transfer personally identifiable information to outside parties unless we provide users with advance notice.
5. Consent: By using our platform, users consent to our privacy policy and the collection and use of their information as outlined.